Previous incidents
Web server uptime and Database uptime are down
Resolved Oct 20 at 03:54pm EDT
Web server uptime recovered.
5 previous updates
[outage] Payment syncing is down
Resolved Oct 03 at 10:49am EDT
We have resolved the issues related to payments syncing and payments can now sync from Plantiful to QuickBooks again. For any payments that were made during this outage, if they have not yet synced to QB, please initiate a new sync from the related invoice(s).
1 previous update
Background worker uptime is down
Resolved Sep 24 at 12:08am EDT
Background worker uptime recovered.
1 previous update
Background worker uptime is down
Resolved Aug 27 at 11:45pm EDT
Background worker uptime recovered.
1 previous update
Some services are down
Resolved Aug 19 at 05:22pm EDT
The in-app link to the help center is not currently working.
As an interim step, you can still view the help guides here: https://plantiful.notion.site/Help-Guides-78285b8a3777438db6321ed40009f479
Background worker uptime is down
Resolved Aug 18 at 02:12pm EDT
Background worker uptime recovered.
1 previous update
Background worker uptime is down
Resolved Aug 16 at 10:10am EDT
Background worker uptime recovered.
1 previous update
Intermittent cache issue
Resolved Aug 13 at 06:05pm EDT
UPDATE: 2025-08-14 9:45 Eastern: We have implemented a fix and are monitoring the results
We're getting reports of various errors including the following:
- A client-side exception has occurred...
- Module XXXXX was instantiated because...
- Failed to load chunk /_next/static/chunks...
It seems that hard refreshing the website helps
- PC: control + shift + R
- Mac: command + shift + R
Our team is actively working on identifying the root of the problem and developing a fix.