Is the website working when you use it? This shows whether our website is responding properly when you do things like load a page, click a button, or make a change. If this is down, the site may not load or respond.

This shows whether automated tasks that run in the background are working — like syncing your data with QuickBooks, propagating inventory changes, sending notifications, or applying business rules after you make a change. If this is down, the website may look fine, but some of your data may not update correctly.

Can the site access your saved information? This shows whether our website can connect to the database that stores your key information — like plant prices, inventory quantities, sales orders, and customer details. If this is down, the site may load but show errors or missing data.